Terms of Service

 

This Service Policy applies to the Selonirta (hereinafter referred to as “we”) online store and governs your access to and use of our services. By using our website or placing an order, you acknowledge that you have read and understood this policy.

1. Introduction and Scope of Application

This policy applies to all users who browse, access, or make purchases through our online store. It covers the use of website services, order placement, customer communication, and after-sales support.

2. User Accounts and Website Responsibilities

You are responsible for ensuring that the information you provide is accurate and up to date. You are also responsible for maintaining the confidentiality of your account information.
We are responsible for maintaining the normal operation, security, and accessibility of the website.

3. Products, Inventory, and Price Disclosure

We make reasonable efforts to display accurate product descriptions, inventory status, and pricing.
Product availability is subject to inventory levels. Prices shown at the time an order is placed apply to that order.

4. Orders and Payment

An order is confirmed once checkout is completed and payment is successfully submitted.
Orders will only enter processing after payment confirmation.

5. Shipping Policy

We provide shipping services within Australia only.

• Shipping Fees:
  Orders of AUD 85.99 or above (including AUD 85.99) qualify for free shipping.
  Orders below AUD 85.99 are charged a flat shipping fee of AUD 5.99.

• Processing Time:
  Orders are processed within 1–2 business days after confirmation.

• Shipping Time:
  The estimated shipping time is 5–8 business days after dispatch.

For complete information, please review our Shipping Terms:
Shipping Terms

6. Order Cancellation Policy

Orders may be cancelled before they are shipped.

• Cancellation Request:
  Please contact our customer service team via email or phone and provide your order number and proof of payment.

• Refund Processing:
  After the cancellation is confirmed, refunds are processed within 1–3 business days and returned to the original payment method.

For details, please review our Order Cancellation Policy:
Order Cancellation Policy

7. Return & Exchange Policy

You may apply for a return or exchange within 45 days from the date of receipt, subject to the conditions below.

• Eligible Conditions:
  Appearance issues, quality issues, odor, severe color difference, incorrect items, or return without a reason.

• How to Apply:
  Please contact our customer service team via email or phone and provide your order number, proof of payment, reason for return or exchange, and relevant photos or videos.

• Refunds:
  Once the returned item is received and approved, refunds are processed within 1–3 business days and returned to the original payment method.

• Exchanges:
  Approved exchange requests will have replacement items shipped within 1–3 business days after inspection.

For full details, please refer to our Return & Exchange Policy:
Return & Exchange Policy

8. Disputes and Applicable Law

Any disputes arising from the use of our services or purchases should be resolved through good-faith communication.
This Service Policy is governed and interpreted in accordance with applicable laws.

9. Privacy and Data Protection

We respect your privacy and handle personal information in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how your data is collected, used, and protected.

10. Intellectual Property

All website content, including text, images, layout, and design, is protected intellectual property.
Unauthorized use, reproduction, or distribution is not permitted.

11. Limitation of Liability

We provide services on an “as available” basis and take reasonable steps to ensure accuracy and reliability.
We are not responsible for indirect losses arising from the use or inability to use our services.

12. Modifications to the Service Policy

We reserve the right to update or modify this Service Policy at any time.
Any changes take effect upon publication and apply to future use of our services.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us:

Address: 4106 Twin Circle Way, Baltimore, MD 21227, US
Phone: +1 (646) 320-9711
Email: service@selonirta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)