Refund Policy

 

This Return & Exchange Policy applies to all products purchased through the Selonirta (hereinafter referred to as “we”) online store and outlines the applicable period, conditions, procedures, and related responsibilities.

1. Return & Exchange Validity Period

You may apply for a return or exchange within 45 days from the date of receipt of your order, provided the conditions outlined in this policy are met.

2. Return & Exchange Conditions

Within the valid period, you may request a return or exchange under any of the following circumstances:

1. The product has visible appearance defects;

2. The product has quality-related issues;

3. The product has an unusual odor, severe color deviation, or other issues affecting normal use;

4. The received product does not match the order details;

5. Return or exchange without providing a reason.

3. Return & Exchange Process

The process for returns and exchanges is the same and is outlined below:

1. Contact us via email or phone to apply for a return or exchange, and provide the following information:

   • Order number

   • Proof of payment

   • Reason for return or exchange

   • Relevant photos or videos

2. Our customer service team will review your request as soon as possible. If approved, we will notify you through your provided contact details and supply the return address:
   Address: 4106 Twin Circle Way, Baltimore, MD 21227, US

3. Please send the product back to the designated return address and wait for us to receive the item.

4. After we receive the product, we will inspect it to verify whether it matches the reported issue.

   • If the inspection is approved:

     • For returns, the request will proceed to the refund process;

     • For exchanges, a replacement product will be shipped to your address within 1–3 business days.

For more information regarding refunds, please refer to our Refund Policy.

4. Refund Information

Once the return has been confirmed and passes inspection, we will process the refund within 1–3 business days.
The refund will be issued back to your original payment method (such as bank card, Visa, MasterCard, etc.).
If the refund is delayed beyond this period, please contact us for assistance.

5. Fee Rules

1. If the return or exchange is due to appearance defects, quality issues, odor, severe color deviation, or incorrect items, the related shipping costs will be covered by us;

2. If the return or exchange is requested without a reason, the shipping costs will be borne by you.

6. Responsibility Statement

• We will reasonably fulfill our obligations regarding product inspection, return and exchange handling, and customer communication;

• Issues caused by improper use or improper storage after receipt are not covered under this policy;

• During the return or exchange process, please ensure the product is properly packaged to avoid additional damage during transit.

7. Return Label

Each package includes a return label to facilitate the return process when needed.

8. Contact Us

If you have any questions regarding this Return & Exchange Policy or related procedures, please contact us using the information below:

Address: 4106 Twin Circle Way, Baltimore, MD 21227, US
Phone: +1 (646) 320-9711
Email: service@selonirta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)