Order Cancellation Policy

This Order Cancellation Policy applies to all orders placed through the Selonirta (hereinafter referred to as “we”) online store and is intended to clearly explain the applicable conditions, procedures, and refund arrangements related to order cancellations.

Order Cancellation Conditions

You may request to cancel an order before it enters the shipping preparation stage.
Once an order has been processed for shipment or handed over to the carrier, it can no longer be canceled directly. In such cases, you may apply for a return after receiving the product in accordance with our Return & Exchange Policy.

Order Cancellation Process

To cancel an order, please follow the steps below:

• Contact our customer support team via email or phone to submit an order cancellation request, and provide the order number, proof of payment, and other required information.

• Our customer support team will review your request. If the cancellation is approved, we will notify you promptly using your contact details and arrange the refund accordingly.

Refund Information

After the order cancellation is confirmed, we will process the refund within 1–3 business days.
The refund will be issued to the original payment method used at the time of purchase (such as bank card, Visa, MasterCard, etc.).

Contact Us

If you have any questions regarding order cancellation or refunds, please contact us using the information below:

Address: 4106 Twin Circle Way, Baltimore, MD 21227, US
Phone: +1 (646) 320-9711
Email: service@selonirta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)