Free shipping on orders of AU$85.99 or more
Free shipping on orders of AU$85.99 or more
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Shipping Policy

 

These Shipping Terms apply to all orders placed through the Selonirta (hereinafter referred to as “we”) online store and describe shipping scope, fees, processing time, transportation timeframes, and related responsibilities.

1. Shipping Scope

We currently provide shipping services within Australia only. Shipping to countries or regions outside Australia is not supported at this time.

2. Shipping Fees

  • Orders with a total value of AUD 85.99 or above (including AUD 85.99) qualify for free shipping.

  • Orders with a total value below AUD 85.99 are subject to a flat shipping fee of AUD 5.99.

Taxes:
All product prices displayed include applicable taxes. No additional taxes will be charged at checkout.

3. Order Cut-off Time

  • Orders placed and successfully paid before 18:00 (Australia/Sydney time) will have their processing time calculated from the same day.

  • Orders placed and successfully paid after 18:00 will have their processing time calculated from the next day.

  • If an order is placed on a non-working day, processing will begin on the next working day.

4. Shipping Processing Time

After payment confirmation, orders will enter the processing stage.
Processing time: 1–2 business days.

5. Shipping Time

After dispatch, the estimated total shipping time is 5–8 business days.
Actual shipping time may vary due to factors such as weather conditions, transportation delays, or peak logistics periods.

6. Shipping Carriers

We select appropriate mainstream Australian shipping carriers based on destination and operational needs, including but not limited to:

  • Australia Post

  • Sendle

7. Order Tracking

Once an order has been shipped, tracking information will be provided. Customers may track their orders through the official channels of the corresponding carrier.

8. Responsibility Statement

  • We take reasonable care to inspect and properly package orders before shipment.

  • In the event of shipping delays caused by factors beyond our control, we will make reasonable efforts to assist with inquiries and coordination, but we are not responsible for indirect losses arising from such delays.

  • If any damage or abnormality occurs during transit, please contact us within a reasonable time after receipt so we can assist accordingly.

9. Receipt and Inspection

  • Please inspect the package condition and item quantity upon receipt.

  • If you notice visible damage, missing items, or other issues, it is recommended to document the situation at the time of receipt and contact us promptly.

  • Once an order is signed for, it is deemed to have been delivered in accordance with the order details.

10. Contact Information

If you have any questions regarding shipping or transportation matters, please contact us using the details below:

Address: 4106 Twin Circle Way, Baltimore, MD 21227, US
Phone: +1 (646) 320-9711
Email: service@selonirta.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)